How We Help
How We Help
Birch Strategic Services partners with founder-led SMEs that have outgrown their early ways of working.
When turnover increases but systems, processes and capacity don’t keep pace, growth starts to feel heavier, not better.
We help you fix what’s slowing the business down, and build the structure, systems and operational strength needed to scale without adding chaos, pressure or cost at the same rate.
Our approach is supportive, practical and built around what your business needs most:
1. Diagnose
We take the time to understand how your business really runs – speaking with your team, reviewing your systems and uncovering the root causes behind bottlenecks, slowdowns and rising costs.
2. Prioritise
We bring everything together into a clear, practical roadmap that highlights what to fix first, what will make the biggest impact and what will genuinely support scale.
3. Deliver (If you choose ongoing support)
If you decide to continue with us, our Fractional COO model – backed by a delivery team – works alongside your business to implement the roadmap, strengthen your operational engine and create the capacity needed to scale smoothly and profitably
Business Health Check
Spot the cracks before they become craters.
£2,500 + VAT (fixed fee)
What’s included:
Anonymous team survey
1:1 interviews
Cross-functional SWOT workshop
SLT prioritisation session
Full diagnostic report
90-day action roadmap
CEO debrief call
A complete operational diagnostic that shows you what’s slowing the business down, where the risks sit, and what to focus on first.
No hidden costs.
No long-term commitment.
Most clients start here.
Fractional COO
When your business is growing fast but systems, processes and capacity aren’t keeping pace, things start to feel harder than they should.
Fractional COO support gives you senior operational leadership and a delivery team who can help you build the structure, systems and rhythm your business needs to scale sustainably.
Instead of hiring a full-time COO or relying on disjointed consultants, you get one integrated partnership that brings:
- Strategic leadership
- Commercial discipline
- Operational expertise
- Hands-on delivery support
All tailored around what your business needs most.
Your exact support will flex to what your business needs, but typically includes:
Operational Leadership & Strategy
- Vision, priorities and focus
- Leadership team alignment
- Goals, KPIs and accountability rhythm
- Board support and reporting
Financial Foundations
- Forecasting, budgeting and runway visibility
- Margin improvement and cost discipline
- Pricing reviews and commercial structure
- Cashflow clarity and risk reduction
Delivery & Operational Strength
- Rebuilding systems and processes that no longer scale
- Streamlining delivery, reducing friction and rework
- Role clarity, capacity planning and operational structure
- Project management and implementation support
People, Culture & Communication
- Improved communication flow
- Resetting expectations and role confidence
- Leadership support and operational coaching
- Ways of working that reduce stress and increase performance
Future-Proofing
- ISO-aligned foundations (9001, 27001, 14001)
- Compliance, documentation and operational maturity
- Tech, automation and system improvements
Fractional COO Support
Flexible support based on your business needs.
Flexible pricing, starting from £850 per day
Your level of support depends on the pace of change you want and whether you need strategic leadership, delivery support, or both.
Most clients work with us between 1–3 days per week, typically over 3–12 months, with pricing adjusted for longer-term partnerships.
You get the capability of a full COO function, leadership, systems, structure and delivery, without committing to a full-time hire.
Every engagement is tailored around what your business actually needs.